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SECRETARIAL REFRESHER COURSE

Duration: 15 Hours

Prerequisite: Upper Intermediate (400) Level of English

This course is aimed at practicing secretaries who want to brush up on, improve and consolidate their secretarial skills. The course covers telephone communication skills, face to face communication skills, business writing skills and general office skills.

 

BASIC SECRETARIAL STUDIES

DURATION: 30 HOURS

Prerequisite: Upper Intermediate (400) Level of English.

This is an intensive course which covers the basics of office management and secretarial procedures. It covers such areas as telephone communication skills, business writing skills and general office skills.

 

SECRETARIAL STUDIES

DURATION: 90 HOURS

Prerequisite: Upper Intermediate (400) Level of English

This course is aimed at candidates who want to become professional secretaries, The course is divided into three equal units (30 hours each):

  1. Basic Secretarial Studies
  2. Intermediate Secretarial Studies
  3. Advanced Secretarial Studies

 

The course covers the following areas in depth:

 

  1. Telephone communication skills
  2. Face to face communications skills
  3. Written business communication
  4. Office machinery and equipment
  5. Filing and indexing
  6. Processing mail
  7. Planning the work area
  8. Making arrangements
  9. Basic book keeping
  10. The application process and the interview

 

Candidates will also be required to do some fieldwork.